Hard Rock Hardly Rocks

The impressive fibre-optic lighted sign at the hotel entrance.
Jimbo has been staying at the spanking new Hard Rock Hotel in Batu Feringgi, Penang for the last couple of days.
At RM 490 per room per night (Seaview Deluxe), after 40% off, it’s pretty costly. Was the place worth the money spent?
Hardly (pardon the pun).
Allow Jimbo to list the ways:
1. On checking in, Jimbo (and everyone else behind him) was ignored at the check in counter for 25 minutes! Can you believe it, no one attended to him, despite him standing there! There were 3 staff members busy at the checking-out counter but none at the check in counter (which is just behind them!). One of the staff member repeated saw Jimbo standing there and yet did not open his mouth, either in greeting or in offering any kind of assistance.
When Jimbo finally asked him, he said, “Oh, sorry, we don’t have enough staff. So please line up at the check out counter!!!”
“WT*!!!!”
Jimbo told him off in no uncertain terms that the service sucks. He saw Jimbo and the rest waiting at the check-in counter and did not bother to inform them that they should go to the check-out counter.
To pacify Jimbo, his room was upgraded to SeaView Deluxe from Hillside Deluxe. (Great! Now he can watch the tsunami come, if any)
2. When Jimbo got to the room, he found the room to be small (really small for RM 490!) and the TV was not working. It took a few calls and 3 guys before the TV was finally fixed.
3. The shower’s water pressure was pathetic. There was no indicator on the shower tap as to which is hot and which is cold water.
4. The air conditioning is freezing cold, despite being set at the lowest fan speed and at 30 degree temperature.
5. Jimbo found the pool area adjacent to the beach to be quite cosy but very noisy, making it impossible to really relax. The noise came from the loud speakers blaring loud music the whole day as well as the noise from the numerous beach activities such as water scooter and paragliding. Definitely not tranquil.
6. There was no sauna/steam room.
7. The food was average only; slightly better than those offered by 3 star hotels in Port Dickson.
8. The restaurant had lots of flies!
9. The various staff were young and energetic,keeping to the simplistic style but also came across as raw and inexperienced, bordering on being uncouth.
10. The room has complimentary internet (LAN and wireless) which is good but the internet speed leaves a lot to be desire. (Jimbo thinks they haven’t CUT yet!)
So, all in all, Hard Rock just didn’t rock, at least not for Jimbo.
Fri, 041209 @ 0700













































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