Heart of the Matter
Warning: This is an 864 words article! I am so cheong-hei** la.
I just got off a call from on of the consultant in our lofty Cardiac Centre in this country. He got me at a bad time. I was actually on the throne attending to some personal matters (relating to organic waste disposal). I think my voice, to him, must have been difficult to hear as it would be accompanied by the echoes from the walls within the confines of the small toilet cubicle.
Why he called was because he wanted to inquire about a certain patient who was referred to the centre for cardiac assessment. Apparently this patient has a malignant growth in his throat which needed major surgery. Unfortunately, just before the surgery, he suffered a heart attack which was treated and stabilized and hence the referral.
My involvement with the patient was minimal, mainly confined to the less than 15 minutes of ward round when the patient was briefly warded in my ward. So, it was not surprising that it took me some time to recall this patient.
The consultant was unhappy. “You mean you don’t remember the patients you refer to us?“, he said.
Well, the fact of the matter is, it’s true, I really don’t. It’s not like we refer one patient in 10 years. We refer patients to the centre almost on a daily basis. It would be quite impossible for me to remember every single one of them, would it? Furthermore, I did not personally refer this patient. He called me simply because he wanted to speak to the physician-in-charge of the ward, which happened to be me (partially anyway, since I am technically in charge of half the ward).
“Then I want to speak to the physician in charge”, he said. When informed that he was indeed speaking to the physician-in-charge, he softened his tone somewhat.
Next he asked, “I want to know what is your plan for this patient”. When pressed further on what he meant, he said. “I want to know if you plan to go ahead and operate on this patient. I mean, if you have no plans, then I don’t see why I want to do a cardiac assessment and stent him, after all, he will die from his cancer.”
I politely told him that I am not the surgeon-in-charge of the patient and therefore could not speak on their behalf as to their further plans (but in my heart, I was thinking, I am sure we referred the patient for a good reason, so obviously the referral was done with some future plans in mind ~ but I did not verbalize it).
“Never mind, I guess I will speak to the surgeons then”, he said.
Not happy, he turned to pursue another matter. “What about his COAD*?”, he said.
“What about it?”, I answered.
“Well, who diagnosed it? What have you been doing for him? Have you done a lung function test for him?”, he asked in quick succession.
I informed him that as far as I know, the diagnosis was not made by us as the patient was not under our follow-up; and no lung function test has been performed for him because the test is not available in our hospital. (Some one obviously must have diagnosed him with COAD and since he has been actually cleared for surgery, then obviously some one thought he was fit enough for surgery ~ I did not verbalize this as well).
“I want to speak to the MO in charge then”, he said. ( I should feel offended but I wasn’t)
I again politely informed him that the MOs have just been rotated to other wards and therefore the new MOs will not be of much help. Furthermore, I sincerely doubt the MO can remember the patient as well! I don’t even remember when the referral was made, much less my MO!!!
He was audibly pissed and he hung up after saying, “Looks like no one in your entire medical department knows what is going on. Never mind la, never mind la!!”
I’m not happy with the phone conversation.
I didn’t like his condescending tone of voice. I didn’t like the fact that he makes distinctions between specialists and MOs (if I had said I am an MO, he would have continued to berate me). I also didn’t like his accusations and insinuations. I didn’t like his attitude, just because he is some high-profile consultant in a high-profile cardiac centre. I didn’t like his “I am GOD and you are a stinking-lump-of-protoplasm” attempt at intimidation. I think he suffers from GOD-syndrome.
And most of all, I didn’t like the feeling that, to this man, the heart of the matter is, some patients are NOT WORTH the effort simply because the they have some terminal illnesses. I think if any of my HIV+ patients is referred for such an assessment, they wouldn’t be much cared for.
I think the motive of the phone call was mainly to tell us: “don’t blardy waste my time by referring such hopeless cases”.
Wed, 051207 @ 1103; post call and I didn’t need that kind of confrontation.
*COAD: Chronic Obstructive Airway Disease, a lung condition brought on by chronic smoking.
**cheong hei: long winded.














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