This phone conversation happened yesterday, after my 3G service was disrupted and I called the Maxis centre.
Ah Beng (AB): Harrow, how can I hetch you?
Me: Ya, I am Mr so-and-so, and I can’t seem to get online with my handphone.
AB: I see (this guy just loves this phrase)….. may I know your numbar prease?
Me: It’s 012-xxxxxxxx
AB: Thank you. Hang on a moment ah (after which I was subjected to 4 min of elevator music and Maxis propaganda)
AB: Thank you for holding ha. My system ah say everything ok what.
Me: It’s not ok. I could go online earlier and now I can’t.
AB: I see…. may I know where u calling ah?
Me: PJ old town.
AB: I see…. but there got signal what.
Me: Yes, I know there is signal here but I can’t seem to get on the internet.
AB: I see…., have u tried video call with your phone?
Me: Actually I don’t know anyone else with 3G phones, I just use my phone to go on the net.
AB: I see…., may I know what phone you using ah?
Me: Nokia 6233
AB: (yes, you guessed it) I see….., maybe your phone got plobram leh.
Me: My phone has no plobra… I mean problem. I just used it earlier. I use it as a modem for my notebook.
AB: I see. Maybe you changed the confeegoolation or something leh or maybe got something wrong with your notebook leh?
Me: I assure you I didn’t touch anything. Didn’t change any confeegooo…I mean, configuration on my phone and my notebook is working well.
AB: I see…..I seee…. I seeeeeeee……. (and then silence)
Me: Hello? Hello? hello? Are you there? (as I snapped him back to earth)
AB: Like that ah, I tell you what la. I send you ah the confeegoolation again ok? Then ah when you get it ha, you save it ho. And the PIN numbar is 0123. Then ho, you off the phone a while, ok. Then ho, you on it back la ok. Then ho, you wait lo. If nothing happen after 24 hours ha, you call us again la and see we can hetch you again lo. Ok or not? Ok ah?
Me: (by this time, I have patients waiting to be seen and my blood was boiling, BP about 180/160 mmHg, pulse 156/min, Respiratory rate 45/min…) Ok la, ok la. Bye.
AB: Thank you for calling Maxis Mr so-and-so. I hope we managed to solve your problem (hah, you think?). Is there anything else I can help you with? No? Ok, thank you again and have a nice day. (I suspect he was reading from a script or prompter or something…why the England suddenly so good one????).
11 hours 35 minutes later, still nothing happened. So I called them again, but that’s another story. Sigh.
Fri, 290906 @ 2335